Freshservice, Freshdesk, Freshsales and Freshchat, implemented and supported in the GCC.
As both licensing and implementation partner, we take Freshworks from purchase to adoption - licence supply, solution design, configuration, integration, migration, training and managed support - for telecom operators, banks, healthcare groups, retailers, logistics companies and technology firms.
What we do with Freshworks
- Licence supply, edition selection and renewals so you buy the right product and agent count from one partner
- Solution design workshops that map your processes before any configuration starts
- Configuration of workflows, SLAs, automations, portals and knowledge bases
- Integrations with Microsoft Entra ID, Teams, Slack, SAP, Oracle, Salesforce, HRMS and monitoring tools
- Migration from ServiceNow, Jira Service Management, ManageEngine, Zendesk and legacy helpdesks
- Freddy AI copilots, agents and bots configured for deflection and agent productivity
- Training by role, hypercare after go-live and ongoing managed administration
- Delivery by Freshworks-certified consultants following the Freshworks implementation methodology
What we implement.
Why GCC enterprises choose Workdeft for Freshworks.
More than 100 Freshservice, Freshdesk, Freshsales and Freshchat implementations delivered across the UAE, Saudi Arabia, Bahrain, Kuwait and Qatar, with a Dubai team for workshops and on-site support and a Coimbatore centre for delivery.
Organisations we have worked with
Freshworks partnership: common questions.
How we deliver Freshworks.
Planning a Freshworks project?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.