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Your security team just found 10,000 vulnerabilities. What happens next? Finding vulnerabilities is no longer the hard part - deciding what to remediate first, and actually getting it done, is.
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The Workdeft Blog
Field notes from our ITSM, Freshworks and automation practice - what we implement, what breaks, and what we would do differently.
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They look similar from the outside, and plenty of teams buy the wrong one. Here is the practical difference between Freshdesk and Freshservice, and how to tell...
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Most Freshservice rollouts do not fail on features. They fail on the decisions made in week one - the service catalogue, the workflows, the data that gets migra...
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Faster replies are good. Fewer tickets are better. These are the Freshdesk automations we put in place first when a support queue is growing faster than the tea...