Exotel partner
Cloud telephony, omnichannel contact centre, WhatsApp and AI-powered customer conversations.
Exotel is a cloud communications and customer engagement platform providing cloud telephony, IVR, an omnichannel contact centre, WhatsApp Business API, SMS and voice AI. Workdeft is an Exotel licensing and implementation partner for enterprises in the UAE, Saudi Arabia, Bahrain, Kuwait and Qatar.
We design call flows and routing, deploy the contact centre, connect WhatsApp and SMS channels, and integrate Exotel with Freshdesk, Freshservice and LeadSquared so every call and message is logged against the right ticket or lead.
What we do with Exotel
- Exotel licence supply and sizing for agents, channels and numbers across the GCC
- IVR, routing and queue design around your customer journeys and service levels
- Contact centre configuration: agent desktop, dialers, campaigns, recording and quality management
- WhatsApp Business API, SMS and voice API onboarding and template approvals
- Native and custom integrations with Freshdesk, Freshservice, LeadSquared and core systems
- Agent and supervisor training, go-live support and managed administration
Exotel products
What we implement.
FAQ
Exotel partnership: common questions.
Exotel is a cloud communications platform for customer-facing teams: cloud telephony and IVR, an omnichannel contact centre for voice, WhatsApp, SMS and chat, communication APIs and conversational AI for self-service.
Services
How we deliver Exotel.
Planning a Exotel project?
Tell us what your IT, support or sales teams are wrestling with. We will come back with an approach, a timeline and the people who would deliver it.